Our Inbound contact centres handle incoming calls of our clients. These tend to come from existing customers experiencing issues with a product or service both for technical support and general enquiries, or individuals wanting to place an order or even patients who need counselling and post medication care. Outbound contact centre agents make outgoing phone calls to existing and potential customers for collections, reminders, recoveries, and information besides conducting surveys, counselling, feedback etc.
Our team of professional agent's counsel patients across different countries who are ailing from diabetes, cancer, and other chronic ailments. Each of these resources is available to patients to help with the various forms of counselling needs that arise during diagnosis, treatment, and the follow-up period.